Apria is very cold blooded when it comes to caring for their customers when they are having issues with them. I was hospitalized for several months earlier this year, 2023. During my time in medical care, I used a PaP machine supplied by the hospital so I did not need to use my home machine. Apria could not contact me to renew my supplies during that time. Somehow, someone at Apria assumed I was not using my own machine in compliance to the Medicare requirements and so they influenced my insurance company (a Medicare Advantage Plan) to conclude that I was not using my machine, anymore. Now, when I was discharged from the hospital and returned home and tried to re-order a new CPaP mask and other supplies for my machine, Apria refused me on the basis of saying I was not using my machine and, therefore, I was NON-COMPLIANT according to Medicare requirements. This caused, in some way, my Medicare Advantage Plan to refuse to pay for any more CPaP supplies. When I contact my Plan and explained to them that I had been in the hospital using the hospital machine, this turned into a major issue that went on-and-on for over 6 weeks. Apria had made their decision that I was non-compliant during the time they could not reach me without ever looking at the data card from my machine or contacting my hospital which would have proved my compliance. I was confounded by the fact that my Plan had participated in this abuse of me since it was Clearly paying my hospital bills during my hospitalization. Instead of defending me and disproving Apria's unprofessional and unethical decision on this compliance issue, my Plan was seeming to not be acting in my interests in order to charge me for the machine which I paid for early on when I paid my copay upon receiving it months and months earlier. I got my Pulmonary doctor to fax my Compliance Data from my machine to Apria and to my Plan to clearly document that I was using my machine except for the period I was using the hospital device. Suddenly, Apria abandon their issued about my compliance and, then, accuse me of having an outstanding bill of more than $900 for the machine. They refuse to admit that I owned my machine after paying my copay. They refused to address those many previous months I was ordering and paying for re-supplies prior to my hospital stay. I called Apria many, many times during this dispute and each time I seemed to have to talk to a different Apria rep and have to re-explain my case over and over again. Each time, the reps were ignorant of the facts and seldom indicated to have even read the Notes in my account. One rep even told me that if I did not pay the outstanding balance on my account, her manage told her to tell me I should get my supplies from another company. At no time did Apria acknowledge that I need supplies to successfully continue my CPaP treatment during those 6 weeks of turmoil with them. I told them my old mask was leaking and I was not sleeping well during all those many weeks but they never, ever seemed to care. None of them never even sympathized with me or said they wanted to work out my issue eventually but in the meantime, would send my supplies. Apria is all about trying to squeeze out money from me that I do not owe them. Apria is COLD BLOODED and unprofessional. They should not be in the business of medical care, at all. Not at all!
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Apria Healthcare exists to make money by hurting people. It's a terrible company that hopes patients die so they don't have to deal with them. CEO @DanStarck1