This company is a scam boiler room operation that offshores all customer service to the Philippines where well intentioned workers have limited scripts in their effort to resolve issues. They not only scam the US patients but the offshore workers they employ. I received a CPAP machine that did not work in August '22 and tried to have it picked up in September '22. They continued to bill me without picking up the machine and then started aggressive collection efforts for the increasing balance. I had approximately 25 documented conversations with offshore collectors wherein I told them the machine does not work and needs to be picked up. Every single time, they told me they needed to transfer me to the department that handles pickups, I waited on hold for between 5-10 minutes and then the call disconnected, EVERY SINGLE TIME. The phone number that one individual gave to call for pickups rings many times and then fails. Then in February '23 on a random day, I was out of town traveling and a Fedex guy showed up at my door to pick up the machine. Spoke with him through my Ring camera and arranged a day to come back the following week, which he did. Now I continue to get collection calls for the machine that never once worked and I cannot speak to ANYONE at Apria who isn't an offshore bill collector with zero ability to speak about this other than to say how sorry they are for my concerns. I don't understand how this company A) is still in business and B) has not been investigated and shut down by state attorneys general for abusing elderly patients. I will be filing complaints in Florida with our Office of Consumer Affairs and other government authorities that protect residents from this type of abuse. BEWARE OF DOING ANY BUSINESS WITH THIS COMPANY.
Claim your business profile now and gain access to all features and respond to customer reviews.
Apria Healthcare exists to make money by hurting people. It's a terrible company that hopes patients die so they don't have to deal with them. CEO @DanStarck1