aprilia.com

Worthless customer service and still stranded

I bought a new RS457 and had an absolute blast — until I started my vacation. On the second day the bike broke down in Great Britain. Thankfully, I was near a petrol station and still under warranty, so I called roadside assistance. They said a tow truck was on the way. Fine.Four hours later, the truck finally arrived, only to tell me he couldn’t help — it was likely a fuel pump issue. Still fine — things happen. But then he says he can’t tow a bike and will request a flatbed. Fine again… I’m patient.Six more hours pass, with countless phone calls and broken promises. It’s now midnight, and still no flatbed.At 01:00, the first flatbed arrives. But instead of taking me to the agreed-upon shop, they say they’re only allowed to bring me to a truck stop, where a second company will take over. I’m tired and frustrated, but I go along with it.At 04:05, the second truck arrives. By 05:00, we finally reach the bike shop and wait for it to open.At 08:30, they quickly confirm it’s the fuel pump and give me options. But since this isn’t an official Aprilia shop, I call Aprilia again to check my warranty. They tell me I need to go to an authorized dealer — which this shop is not. They then tell me to call roadside services again, because they caused this mess.So I call again — and now I’m told I need to contact the UK call center, not the EU one. Fine. I call… only to be connected to someone with a 5-second delay on the line who gives me no help and asks me to tell her where to send the bike.I tell her fine I will look, and later I’m still looking up the closest official dealer, and while I’m doing that, she says “hello? hello?” and then hangs up on me.So now I’m still stranded, sleep-deprived, unsupported, and stuck in a foreign country with no resolution — because of a chain of errors, miscommunications, and unacceptable delays by the roadside assistance service and a lack of ownership by anyone involved. And very disappointed.

Date of experience: Jul 13, 2025