I strongly recommend avoiding this seller due to a very frustrating experience with product quality and customer service. Key Issues: 1. The sofa set arrived damaged and defective. 2. The return process took two months, delaying my refund. 3. I was not informed that returns were self-ship for bulky items. The seller insisted I handle packing but refused to cover packing costs. The representative was initially responsive but became unprofessional after the return, ignoring my requests for reimbursement. The delivery service only sent one person, requiring me to provide assistance or incur extra charges. This seemed like a tactic to extract more money from customers. Conclusion: Be ready for numerous calls and significant hassle if you need to return an item. This seller demonstrates poor and unethical service.
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