Be 100 % certain about your choice before ordering because you could buy a whole additional sofa with the fees they charge for return or exchange. I had a horrific experience with “customer service” attempting to bully and silence me about my concerns regarding excessive fees. First, they charge you the same fees whether you return or exchange. So I was going to exchange, but was so disturbed by the insane fee of $1800 they charged me that I had to turn to my credit card company to help me. When I did this, Apt. 2B immediately began attempting to bully and intimidate me by saying that unless I dropped the dispute with my credit card company they would not deliver the exchange sofa and then they would charge fees for that sofa as well, meaning I would be out thousands of dollars with no sofa to show for it. I then offered them a compromise saying I would pay half of the fee they were trying to charge, but not the full fee, and they ignored me, so I decided to just dispute everything with their company and not pursue the exchange sofa. When they realized I was doing that they told me they had sent me a response to my compromise email. Of course I had received no such response so I told them that and added that I was copying my credit card company on all of the communication. When caught in the lie, they responded with a lame, “oops, I forgot to press send on the email.” Then, after initially denying me the exchange sofa, they started trying to force it on me, and I got incessant calls from the warehouse trying to deliver it after I had told customer service I was canceling the order as I no longer wanted it because of the way things had happened. It goes on and on. The bottom line is that customer “service” is abysmal—they will take you for everything you have if you’re not happy with your sofa, so you are better off with the company that actually has supportive customer service in case something goes wrong.
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Your search for affordable modern furniture stops here! At Apt2B, we bring you more style for less money. Outfit your space with stylish living, dining and bedroom furniture. From apartment-size sleeper sofas, sectionals, chairs, tables, to other fabul...
