What went wrong is that I never got the sofa I ordered. The company or reps that they had working on the issue presented no real solution. Didn't care because they viewed me as a one-time sofa customer. I placed an order and after waiting appropriate amount time suggested, and not hearing from them about delivery, I reached out. At that point the rep was like, well this sofa is not in production b/c we've had a problem with the factory that produced this sofa - not sure exactly when the problem will be fixed and solution that we can offer is select another sofa from our catalog and we'll even give you $100 dollar discount. Note - There was no sorry we did not reach out to you earlier with this issue. Instead of having me wait 8 weeks. At this point I told her the solution she presented did not work for me, so can I just get an update of how long would I have to wait to get sofa in production. I was then informed 1 month. At this point I was like well you already had me wait 8 wks. I don't want to go into websites again searching for sofa I like, so I'll wait. The website noted the sofa was in production so when I reached out again a month later to see when I could expect delivery. I was told sofa was not in production. No date could be provided. The website was incorrect and they apologized for the mix messaging. This time the offer they provided was select another sofa and get $300 dollars off from our other type of sofas. All of there other sofas were 900 dollars more b/c I made the purchase during a sale week. I just think you want to do business with a company who cares to inform you about issues and works with you to find a solution that works for you b/c they messed up. Don't accept money if you cannot produce a product. Don't provide solutions that are only based on your benefit. Not once did they asked what would be a good solution for you - how can we make this work - we value you as a customer.
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Your search for affordable modern furniture stops here! At Apt2B, we bring you more style for less money. Outfit your space with stylish living, dining and bedroom furniture. From apartment-size sleeper sofas, sectionals, chairs, tables, to other fabul...
