Extremely frustrating experience with customer support. I spent two hours trying to get through, only for the call to be dropped when it was my turn. It took over a month to receive the information I requested, which is unacceptable. They claim they will call back, but when they do, the call disconnects before I can answer. I was in queue position 2 for more than 10 minutes after waiting, and then they hung up. I still haven’t received any follow-up, just a generic email suggesting I look things up, which is not helpful. I’m not in the mood to watch videos; this is utterly ridiculous. They really need to learn from other companies.
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