My husband has reached out to the company via email multiple times. At 62, he is looking to access his pension to reduce his working hours due to arthritis in both knees. He initially contacted them in September and received a letter indicating that further details would follow. However, he has yet to receive any substantive reply, just a standard email stating that information will be sent. It feels unjust to withhold this vital information. This situation is incredibly frustrating, and based on others' experiences, it seems he may need to approach the pension ombudsman. I also plan to seek advice from a financial expert.
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