Wow really poor transfer service
I'm at an age where I'm transferring multiple pots to one, I had 6 pension pots. 4 of the transfers went super smoothly.
Despite calling Aptia in advance, they blocked the transfer saying I needed to contact them.
Called them, and apparently I need to fill out a transfer form.
Not only that - it will take up to 20 further working days to get this.
In 2026, this is a poor service, and screams of potential cashflow issues. Where 4 other providers transferred the money automatically via the request portal. Yet this provider is doing everything it can to hold onto a small pot. (Thankfully the smallest of them)
Avoid and remove your money ASAP would be my advice.
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