This company appears to have no stock control whatsoever. If you order anything on backorder, if/when you might receive your order is as much of a mystery to them as it will be to you. They're good at responding to emails, but the contents will be a work of fiction. Whether they give you an imaginary delivery date, tell you that stock is expected "soon", or that they're unable to give you any useful information at all seems to be done by rolling a dice. I made the mistake of believing a reply saying they were about to get stock of a product and placing an order for it. How stupid do I feel, seeing that order stuck on "Processing" a week later where my first order has been for well over a month.You call them with a sales enquiry? Leave an answerphone message. You need technical support? Leave a message. The one time I've been able to speak to a human, he helpfully told me my order was on a boat somewhere and suggested I sign up for their newsletter for order updates! You want an Aqara order you'll actually receive? Use Amazon and don't waste your time with these people.
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