Review Time
We have 4 roller blinds. They’re generally very good (atleast once we drilled the bracket into the walls).
1 was experience a fault where it kept disconnecting from the Hub. Jake Dugmore In customer support has been great, very quickly sending a return label, throughly testing to find the fault, and sending a replacement once confirmed.
Very happy overall
We have 4 roller blinds. They’re generally very good (atleast once we drilled the bracket into the walls).1 was experience a fault where it kept disconnecting from the Hub. Jake Dugmore In customer support has been great, very quickly sending a return label, throughly testing to find the fault, and sending a replacement once confirmed.Very happy overall
This company appears to have no stock control whatsoever. If you order anything on backorder, if/when you might receive your order is as much of a mystery to them as it will be to you. They're good at responding to emails, but the contents will be a work of fiction. Whether they give you an imaginary delivery date, tell you that stock is expected "soon", or that they're unable to give you any useful information at all seems to be done by rolling a dice. I made the mistake of believing a reply saying they were about to get stock of a product and placing an order for it. How stupid do I feel, seeing that order stuck on "Processing" a week later where my first order has been for well over a month.You call them with a sales enquiry? Leave an answerphone message. You need technical support? Leave a message. The one time I've been able to speak to a human, he helpfully told me my order was on a boat somewhere and suggested I sign up for their newsletter for order updates! You want an Aqara order you'll actually receive? Use Amazon and don't waste your time with these people.
Customer service ok, products are bad. GU10 lightbulbs keep turning off, saying 'overheating', warm to the touch. They work just fine when used as unconnected bulbs but then they can't be controlled via any apps.Constant connection issues.Firmware update takes 30 minutes per bulb.Truly disappointing experience, lot of money wasted.I'll replace with HUE, with which I have never had any bad experience.
Item was due to be delivered last Friday and was left outside by royal mail and not there when I returned. I contacted Aqara to update the above and was told their contact who deals with this are on Monday and would call me then. On Monday I had no contact so called Aqara again to be told it will be forwarded on and I would be called back asap. Now over a week has passed and still no contact. Very poor service and no product or refund.
⭐️ Very disappointed – parcel never arrived and no support from AqaraI ordered from Aqara but never received my parcel. They claimed it was delivered while I was at work, yet the only “evidence” was a photo of an envelope — no signature, no delivery confirmation, and no one at home to receive it.Despite multiple attempts to resolve the issue, customer service offered no meaningful assistance, only repeating that the parcel was “successfully delivered.”I never authorised any Safeplace, and nothing was left at my property. It’s unacceptable that Aqara considers this order fulfilled when I clearly never received the goods.I’ve now had to pursue legal action to recover my payment, as Aqara has refused to take responsibility. A very disappointing experience from a brand I expected to be professional and trustworthy.
As the official UK distributor of Aqara products, they provide outstanding service with same-day shipping. The team is highly knowledgeable and always available to provide the support you need.I highly recommend them to anyone looking for Aqara products.
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