⭐️ Very disappointed – parcel never arrived and no support from AqaraI ordered from Aqara but never received my parcel. They claimed it was delivered while I was at work, yet the only “evidence” was a photo of an envelope — no signature, no delivery confirmation, and no one at home to receive it.Despite multiple attempts to resolve the issue, customer service offered no meaningful assistance, only repeating that the parcel was “successfully delivered.”I never authorised any Safeplace, and nothing was left at my property. It’s unacceptable that Aqara considers this order fulfilled when I clearly never received the goods.I’ve now had to pursue legal action to recover my payment, as Aqara has refused to take responsibility. A very disappointing experience from a brand I expected to be professional and trustworthy.
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