An engineer replaced our shower on 30 December 2025 and in the process managed to lose part of a fuse, which needed to be replaced by an electrician. Aqua Lisa agreed to pay for the cost of the electrician but as at 17 February 2026 have not done so. I have had to spend time arranging the electrician, waiting for them to fix the issue and now chasing Aqua Lisa for around 7 weeks without reply.
I was promised an update on 14 January but did not receive a response. I sent further emails on 16, 23 and 30 January without reply. I called Aqua Lisa on 10 February and (after waiting 45 minutes on hold) was promised an update on 11 February but did not receive a call back.
This review is written on 17 February and I am still waiting for a response.
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