Terrible day at the spa with my partner. We spent over £400 on a full day with dinner and a treatment and it was awful.First off: The saunas were barely hot.Secondly: The food was terrible (ready meals served in plastic containers on a plate)Lastly: When complaining the customer service team take a month per email to reply to you, and then tell you there were no issues with the operations on the day.I’ve now not had a reponse from the team regarding my ongoing complaint and will be taking the matter further.
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