Review Time
Nice decor and aesthetic, could be a soothing relaxing spa, but it’s just too BUSY. They allow too many bookings at once and everyone suffers. Queuing in a wet swimsuit for a spot in one of two small hot tubs is not what a £90+ spa afternoon should be about. Very disappointing. Rubbish hairdryers too - and the changing rooms were equally overcrowded.
About 3x too many people in there, squashed in like sardines in all rooms and good luck trying to get in the two tiny hot tubs outside. The pool was very cold, as were all the relaxation rooms. It’s a lovely place but badly managed and not at all value for money. The least relaxing relaxation experience, I came out more stressed than I went in!
Nice decor and aesthetic, could be a soothing relaxing spa, but it’s just too BUSY. They allow too many bookings at once and everyone suffers. Queuing in a wet swimsuit for a spot in one of two small hot tubs is not what a £90+ spa afternoon should be about. Very disappointing. Rubbish hairdryers too - and the changing rooms were equally overcrowded.
Yuliia was absolutely fantastic! My first ever massage as a present from my girlfriend and will definitely be coming back. Got the deep tissue massage and had some lovely conversations :). Had a spa evening the day before and loved the layout and the guided sleep thing. Yuliia was so lovely and managed to really ease some serious back pain I've been having and also instructed me on how to keep my muscles relaxed in the future.
Terrible day at the spa with my partner. We spent over £400 on a full day with dinner and a treatment and it was awful.First off: The saunas were barely hot.Secondly: The food was terrible (ready meals served in plastic containers on a plate)Lastly: When complaining the customer service team take a month per email to reply to you, and then tell you there were no issues with the operations on the day.I’ve now not had a reponse from the team regarding my ongoing complaint and will be taking the matter further.
I recently visited Aqua Sana in Thetford Forest and was disappointed to see one steam room was out of action and one hot tub was also not working having to wait almost all day for a "slot".Changing room can get very crowded and couldn't get to my locker for ages. Another issue was to find the toilet facility in the main spa area is for both male and female... I thought the Law specified there should be separate toilets for each sex. I just felt uncomfortable going to the toilet and finding a man there!
I can not believe how long it takes for customer service to answer the phone. Incredibly frustrating - when will you learn that there are huge numbers of people who do not want to talk via a bot, crappy generic chat - Grrrrrrr never using this place ever again
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