I purchased a red dot sight that arrived non-functional. Over the past two years, I've spent more than $2800 with them, making me a loyal customer, though not their biggest. They requested a video demonstrating the item’s failure to process my return, which is not standard practice and not mentioned in their return policy. Now, they are unresponsive to my emails, and I still have the defective sight. I won't be returning as a customer. A tip for others: assess companies by how they resolve issues, not just by prices or shipping speed. Ignoring customers and imposing unreasonable return conditions for an item that arrived broken is unacceptable. I wouldn't recommend purchasing optics from them due to poor quality control and customer service. You feel like just a number, and when it comes to returns, you are certainly not a priority.
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Family owned and operated. Great prices, fast shipping, and outstanding service on AR15 Parts from top manufacturers.
