My family and I travel several times a year with Arajet, but this time the service was very disappointing.
Due to a mistake, I selected Punta Cana instead of Santo Domingo. Just a few hours before my flight, I only needed to use the connection bus (which is usually used by passengers without strict control). Even so, customer service showed no willingness to help.
I was left at risk of missing my flight and forced to spend unnecessary extra money, in addition to having to go through a bad night and an uncomfortable trip to Punta Cana.
There was a complete lack of empathy and flexibility, especially towards frequent customers. After this experience, I will consider flying with another airline.
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La aerolínea dominicana que conecta toda América. Ahora volando a EEUU ✈️ Now flying to USA
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