I booked Arajet because the price looked good. That was my first mistake.
From the moment I checked in, everything felt messy and poorly managed. My flight was delayed with little to no clear communication, and trying to get answers from staff felt pointless. Everyone looked overwhelmed, and customer service was basically nonexistent when issues came up.
The “budget airline” excuse only goes so far. You’re charged extra for everything, so the cheap ticket quickly turns into an average-priced one — except with far worse service... The seats, comfort was minimal, and the overall experience felt rushed and careless.
I did get to my destination, but it wasn’t smooth, relaxing, or pleasant. It felt like the airline’s priority was cutting costs, not passengers. I wouldn’t fly Arajet again unless there were absolutely no better options
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La aerolínea dominicana que conecta toda América. Ahora volando a EEUU ✈️ Now flying to USA
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