Unethical treatment of customers. They completely damaged my suitcase, ripping off the lock and destroying the lower zipper. They attempted to hide it by moving the zippers to underneath the suitcase. When the staff at the airport was asked, they stated we needed to fill out a claim online. No one offered any additional information so we left the airport to get to our hotel, I started filling out the clam on the drive and adding pictures as requested. They are now stating they are sorry for the damage and inconvenience HOWEVER because you did not receive a form at the airport, we will not be helping in any way. Absolutely DISCUSTED in this airline. I would pay more or drive further to avoid being treated in such a unethical manner.
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La aerolínea dominicana que conecta toda América. Ahora volando a EEUU ✈️ Now flying to USA
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