I ordered an item that cleared customs on December 1st, but I'm being told it might still be with customs even though it shows as in transit from Auckland to Gisborne. I placed another order the next day, and it's been stuck in the courier van since 9:45 AM; it's now nearly 4 PM, and I'm still waiting! Dealing with this company has been a nightmare, and the support team never answers their phone! It's a complete mess.
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