Unacceptable service from this courier. I dropped off a parcel well before the cut-off time, containing crucial documents needed urgently. They advertise same-day collection, but when I tracked my parcel, it hadn't even been collected. I contacted customer service to retrieve it, but was told it wasn't possible. After requesting urgent escalation, I was informed a third-party agent would collect it, but delivery wasn't guaranteed. I was even told to go wait at the drop-off location myself. This is unprofessional service. I cannot recommend this courier for urgent deliveries.
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