If I could give zero stars, I would. My experience with Aramex regarding my Temple & Webster order has been an absolute joke. Dealing with this company feels like stepping back into the 1990s, but with worse customer service.
The "Service" Failures:
Impossible Access: They "attempted" delivery while I was at work. Now, they expect me to trek to their depot, which is only open until 5:00 PM on weekdays and closed all weekend. It is physically impossible for a full-time professional to collect a package under these hours.
The Notification Gatekeeping: I know my package is at the depot. The tracking says it's at the depot. Yet, when I tried to collect it, I was told I couldn't have it because I hadn't received their specific "ready for collection" notification. It is sitting in the building, but they’d rather hold it hostage than hand it over.
Redelivery Loop: They won't redeliver unless I can guarantee I'll be home to sign, but they won't provide a specific time window. I shouldn't have to sacrifice a day of annual leave just to receive a box.
Aramex is the weak link in the e-commerce chain. Their business model seems to rely on making the customer do the courier's job. Temple & Webster, for the sake of your customers, please stop using Aramex.
Utterly useless.
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