Review Time
In an era where online shopping is more than ever a thing, it is sad to report that the courier services to support this is appalling. Advised that my package was coming on Fri 27th but never showed up. Using tracking number the message was "your package was unable to be delivered" although no other details as to WHY! The "new chum" with an unpronounceable name probably ran out of time. This also happened on a previous time when it was a Friday delivery and when I queried it I was told that they only work Mon to Fri so next delivery slot was the following Monday! However, after having to buy prescription cat-food from my local vet to feed my cats, the delivery was made along with a second parcel from another source. One box was half open and the other showed signs of having been crushed. I am told that these delivery vehicles are all franchisee owned. What a cushy number! Deliver when you feel like it but only on Monday to Friday. There exists a real opportunity for an entrepreneur to enter this business and kill this incompetent and unworthy so called delivery courier company. No a name change doesn't fix this. Delivering parcels is not hard yakka. Buck up guys and gals or you will drive customers away and you will be without a job.
My two parcels not picked up for a week. Parcels were to be delivered from one Sydney suburb to another Sydney suburb. After two weeks of no delivery for either parcel, and endless enquiries that never provided any info as to my shipments status after the promised 48 hour response time. After the third week after the delayed pick up and continuous enquiries, Aramex informed me that both parcels were LOST,
Avoid this company. The cheaper cost is not worth the stress and time wasted not to mention the loss of your possessions.
More like -100 stars they are very useless rude they don’t care as a business. I would not use them to send stuff. They’re tracking is never up-to-date. The service is horrible. They’re rude. They won’t tell you information. They’ve got an attitude just horrible people to deal with.
Was told delivery today 17th. Waited all day. Kept checking on-line tracking. No updates. At 7.27pm I get an email from ebay saying 'attempted delivery 1.33pm and card left.' - No card left.
This is called Ghosting - when drivers pretend they made a delivery attempt but there is no card, no photo as proof.
Now I have to chase up and we all know what customer service is like with this lot.
If I could give zero stars, I would. My experience with Aramex regarding my Temple & Webster order has been an absolute joke. Dealing with this company feels like stepping back into the 1990s, but with worse customer service.
The "Service" Failures:
Impossible Access: They "attempted" delivery while I was at work. Now, they expect me to trek to their depot, which is only open until 5:00 PM on weekdays and closed all weekend. It is physically impossible for a full-time professional to collect a package under these hours.
The Notification Gatekeeping: I know my package is at the depot. The tracking says it's at the depot. Yet, when I tried to collect it, I was told I couldn't have it because I hadn't received their specific "ready for collection" notification. It is sitting in the building, but they’d rather hold it hostage than hand it over.
Redelivery Loop: They won't redeliver unless I can guarantee I'll be home to sign, but they won't provide a specific time window. I shouldn't have to sacrifice a day of annual leave just to receive a box.
Aramex is the weak link in the e-commerce chain. Their business model seems to rely on making the customer do the courier's job. Temple & Webster, for the sake of your customers, please stop using Aramex.
Utterly useless.
Failed to meet delivery updates via tracking. When contacting them asking if at local depot to collect myself they said they cannot give me that information and will be delivered in the next 7-14 business days. Absolute appalling customer service, dialogue and transparency. AVOID AT ALL COSTS.
Email came through and advised that delivery has taken place. Logged in online to view the delivery photo- the 2 photos available show a delivery docket with no details (inside a vehicle) and the second photo shows the package inside a van or car. I have 3x cameras in my driveway and none show a delivery taking place. Rang the Perth number and its now supposedly escalated. they will get back to me in 24-48hours. Contacting the shop, I purchased the dashmat to advise of their selected courier service.
Oh my god! The service is horrible. I wish there was a better word to express it further. The customer service agent just hung up on me when I asked for the location of my parcel. I do have proof of that conversation that happened!
Update: 6/2/2026 I call the customer service number and a female answers the call not even telling her name lol. I tell her that we have been chasing the parcel since 29th of Jan and have been requesting a depot collection and she lies to my face that no request for depot collection is made. I have proof of request via chat and call recordings. Lies to a customer? And thinks she can getaway with it?
I wish I had an option to attach a screenshot of the chat request
Seriously? I've followed your link and I get an email stating I will be reached out in 2 business days?
I need my parcel for Sunday mate! I need to collect it TODAY
Hi Aramax,
You replied to my last review stating that you strive to do better.
Here's a little lesson in customer service, I ordered an item from a business in Geelong on the 31/1/26 and I received my purchase this morning the 3/2/26 it actually left Geelong on the 2/1/26 and I live in Picton NSW.
That's what great customer service looks like.
Ah Aramax you never disappoint by changing your ways.
You call yourself an express courier service but it still takes 8 days to get a parcel from Brisbane to Picton in NSW.
You picked my parcel up on the 20th and I got it today I'm pretty sure a fit person could have done it quicker on a bloody pushbike.
The really worrying part is that you don't seem to give a shit about how bad your service is.
In future before I make an online purchase I'll be asking who they use as their courier and if it's Aramax I'll be going elsewhere, very poor service.
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