One of my packages was mistakenly handled in the USA and ended up with a service provider while on its way to a customer in another country. The team at the location I contacted assisted me in reaching out to their colleagues abroad. They went above and beyond to intercept the shipment, verified the contents, and confirmed it was indeed my package. They successfully rerouted it back to my home country. The local team managed the import process efficiently, even correcting an incorrect customs value, and the final delivery was carried out by their partner in my region. After reading various reviews during this mix-up, I didn't expect a positive outcome. This was my first experience with this service, and they did a fantastic job resolving the issue. Thank you to the teams involved in the resolution.
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Total Transportation and Logistics Solutions, Courier Express, Air/Ocean Freight and Logistics
