Review Time
Hello, I need urgent help with shipment d21cac. It has been held at origin under “Fish & Wildlife” since 11–12 Feb with no proper resolution. I’ve opened multiple cases and received repeated generic replies. Please escalate to Operations/Compliance and provide a real update.
My shipment d21cac has been stuck for over 2 weeks and still no clear explanation or release timeline. Cases keep getting closed without resolution. Please have a supervisor contact me urgently.
I need immediate support on shipment d21cac (Fish & Wildlife hold). Your team keeps repeating “it will arrive today” but there is still no delivery and no actionable update. Please escalate this properly.
Very disappointed with the handling of shipment d21cac. Held since 11–12 Feb, no release, no split shipment option, no reroute option, and no proper reply despite multiple follow-ups. Please resolve this urgently.
Please check shipment d21cac urgently. It is still at origin and flagged “Fish & Wildlife” for a long time with no clear hold reason provided. I need a real update, not another generic response.
I have been following up for days regarding shipment d21cac and my cases are being closed without a proper solution. This is a shipment hold/compliance issue, not an “Edit Profile” issue. Please route it correctly and respond.
Can someone from the Shop & Ship Operations/Compliance team review shipment d21cac? It has been delayed for over 2 weeks and I have not received a proper explanation or timeline.
Publicly requesting assistance for shipment d21cac: held since 11–12 Feb, repeated delays, repeated promises, no final resolution. Please escalate and contact me with a proper update today.
Ordered a laptop for work via their Shop and Ship service from the USA to NZ. Supposed to get the item in NZ within 10 working days, the package has been lying in their US warehouse now for three weeks. For the first two weeks I had no updates, no movements. Opened a case about a two weeks ago, didn't have a response until 2 days ago. Reached out to NZ Aramex team as well and they haven't been able to get a response from the US team. The official complaints email responded to me 6 days ago that they will get back to me when they get an update, nothing since.
Now after 3 weeks they are telling me that as their new address in now in Florida, the airlines they use don't ship items that has batteries which I've done previously (their old address was in NY) and they are trying to find alternatives. I needed the laptop for work and now i'm in a pickle. Absolute disgrace!
The worst logistics experience I’ve ever had.
I cancelled my shipment, yet I still have not received my refund. Despite providing all necessary details, they continue to claim they never received the payment — which is simply not accurate.
Customer service is incredibly poor. Calls and messages go unanswered, and when someone does respond, there is no real resolution or support. It feels like they are deliberately avoiding responsibility.
I would not recommend this company to anyone. If you value your time, money, and peace of mind, look elsewhere.
The worlds 3rd class courier service
They charged me express money to deliver the parcel in 5-6 days and already 7 days passed and still shipment in transit
From last 3 days shipment is stuck in UAE and they are just updating no airline connection
They just cheat people to survive their company
If a person sends some emergency items with them so i think it will reach after the person is no more
Bad customer service ever!! Always having issues n claiming wrong payment which already have been made..they always blocked your parcels on hold without informing !!! Their words don't match what they told you .the team on phone always make you wait & even dont give the true answers you lookihg for,they also even hung the call on you .overall bad customer service
i had book my parcel on wbn xxxx3322 on 04/02/2026 between 0900 -1400 the the delivery agent called me 1700 and i told i am no longer available with the timing, he called be back after few minuts and asking if possible next day 0900, i said yes… but not sucessesful, the delivery agent did not even responded in thier telco system.. even reaching the through telco very difficult.. till now that the parcel reschedule not sucessessful … unbelieble system and service .. not so good and need … can someone help me how reach their working phone.. app also just booking.. agent number not working 🙏
I am experiencing one of the worst delivery situations I have ever encountered, involving Aramex and NBD.
My bank shipped my credit card in late August last year, providing Aramex with my email address and two physical addresses (home and work in Fujairah). Unfortunately, my phone number had changed from a tourist SIM to a permanent one. Although I updated my new number in the bank’s system, NBD—despite its already poor customer service—failed to update the phone number in the shipment details provided to Aramex.
Instead of attempting to contact me via email or delivering the card to either of the provided addresses, Aramex chose to return the shipment after approximately 60 days, citing their internal policy.
After many unsuccessful attempts to resolve the issue, I personally visited the bank branch in Fujairah. A banker contacted NBD and explained the situation, after which a new credit card was issued. However, once again, the bank failed to update my phone number in the shipment system. As a result, the exact same problem occurred.
The replacement card was shipped on January 9, 2026, and to this day, I still have not received it—despite multiple follow-ups with the bank regarding the delay.
Eventually, I managed to reach a knowledgeable customer service representative at the bank who investigated the matter properly. They confirmed that NBD never updated my phone number in the shipment with Aramex and provided me with the tracking number. Upon checking the tracking status online, I discovered that the shipment is still marked as “in transit” and has never reached Fujairah, even though Aramex has my full home and work addresses and my email address.
What is most frustrating is Aramex’s response through their online help system using the provided tracking number, which I also provide to them. They insist that if the phone number is not updated by the bank, they will not deliver the card. If the customer has the tracking number and provided Aramex with it, along with an updated phone number, wouldn't that be enough to look into the situation???
This is frankly unacceptable and outdated. We are in the 21st century—why does Aramex refuse to use alternative contact methods such as email or physical address, both of which were provided from the beginning? Also, the updated phone number from my side, insisting that only until the bank updates it in its shipping system, which has been now two days and the bank hasn't!!!
Additionally, Aramex does not offer a proper, accessible customer service line. Their nonstandard phone system is extremely difficult to use, even with a postpaid line, making it nearly impossible for customers to resolve urgent issues directly.
This entire experience reflects a serious lack of coordination, accountability, and modern customer service standards—on the part of both Aramex and NBD.
If I could give -10 stars, I would definitely give .Massive delays, and parcels just sit at the depot for days before anyone bothers to deliver—if they arrive at all.
I sent very urgent documents expecting them to be delivered on time, but they still haven’t arrived. Customer service is completely unresponsive, and when you do manage to reach someone, they just tell you to “wait longer” with no explanation or accountability.
Absolutely appalling service. Do yourself a favor and stay away from Aramex.
One of my packages was mistakenly handled in the USA and ended up with a service provider while on its way to a customer in another country. The team at the location I contacted assisted me in reaching out to their colleagues abroad. They went above and beyond to intercept the shipment, verified the contents, and confirmed it was indeed my package. They successfully rerouted it back to my home country. The local team managed the import process efficiently, even correcting an incorrect customs value, and the final delivery was carried out by their partner in my region. After reading various reviews during this mix-up, I didn't expect a positive outcome. This was my first experience with this service, and they did a fantastic job resolving the issue. Thank you to the teams involved in the resolution.
My international shipment was returned to Germany without any delivery attempt. There was no notification, call, or email to inform me. They later claimed that the 'storage period exceeded,' which is unreasonable since they never tried to deliver it. The support team provided a generic response and showed no accountability. As a result of their negligence, I lost 690 SAR. Totally unreliable. I would recommend avoiding this service for international shipments.
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