Ordered a laptop for work via their Shop and Ship service from the USA to NZ. Supposed to get the item in NZ within 10 working days, the package has been lying in their US warehouse now for three weeks. For the first two weeks I had no updates, no movements. Opened a case about a two weeks ago, didn't have a response until 2 days ago. Reached out to NZ Aramex team as well and they haven't been able to get a response from the US team. The official complaints email responded to me 6 days ago that they will get back to me when they get an update, nothing since.
Now after 3 weeks they are telling me that as their new address in now in Florida, the airlines they use don't ship items that has batteries which I've done previously (their old address was in NY) and they are trying to find alternatives. I needed the laptop for work and now i'm in a pickle. Absolute disgrace!
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Total Transportation and Logistics Solutions, Courier Express, Air/Ocean Freight and Logistics
