Aran Grant botched a multi-city booking (4 LA→Punta Arenas, 3 Peru→Punta Arenas, 1 LA→Peru) despite one clear requirement: everyone must arrive in Punta Arenas the same day. They still booked part of our LA group for the next day, which blew up tours and reservations.
This wasn’t an isolated mistake—I caught 6–7 errors along the way (wrong traveler count, wrong times, wrong dates, wrong locations). When I missed catching one before payment, I got stuck paying $1,700 in change fees to fix their mistake because our hotels were already booked.
Afterward, Clive “investigated” and did nothing. Arden S was pushy with “urgent” sales emails and repeatedly didn’t understand straightforward English instructions.
Avoid if you want accuracy, professionalism, or accountability.
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