After purchasing my tickets with "Roxanne", I could not get her for Customer Service as she claimed she did not get the credit for my booking. Then, after buying their "Flex Tickets" (having clearly explained I did not have an exact return date and being told this extra charge would cover that) I was charged an ADDITIONAL $1990 when I changed the date (within the time frame allowed at that) and I was told the Flex ticket only covers their fees! I kept getting bounced around and am out almost $3000 between the Flex Ticket cost and using it (in addition to the cost of the tickets!). NEVER AGAIN will I use these people! And I found later that could have purchased directly from the airline for what I ended up paying. Lastly, the "business class" flights were on old Lufthansa planes with poor service and no privacy (I would never have booked on one of those)
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