I had a troubling experience at the ATM in Viborg last night while trying to withdraw cash as a visitor. I thought it would be beneficial to have some local currency. After inserting my card, the ATM displayed a "Temporarily out of service" message, and my card was not returned. The screen returned to normal after three minutes. A lady behind me tried her card, which worked better, but she only received a receipt and no cash. I contacted customer service, but they couldn’t assist until the next morning. When I called again today, I was advised to visit the branch for help with my card or to call them directly. Thankfully, I chose to call again instead of driving over. I found out that no one at the branch has access to the ATM; a third-party company will eventually come to handle it, and my card will be destroyed due to regulations. They acknowledged ongoing issues with the ATM for the past three days. It would have been better to put up a sign or disable it instead of allowing it to swallow people's cards. Now, I'm left without a card for six months while studying here in Denmark. This has been the most disappointing service and lack of empathy I've experienced from a bank to date. I will be avoiding them in the future.
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