I requested a pickup from Ohio for a powder coat oven. was told it would take 7-10 business days. After a couple of weeks i reached out and was told that no one was sent to pick up the load and they would go right away. called a few weeks later and was told they had been to the pickup location 3 times. I was not called during these times that they supposedly attempted a pick up. I contacted the machine shop that i purchased the oven from and was told that they would not send anyone away without the load as that is what they do all day long. I was told that ArcBest did not come to pick up on any of the days they stated they made attempt. Speaking with ArcBest staff i was told that they did not have reason to contact me about not being able to pick up the 3 said occasions. I would not recommend using this operation as they don't appear to be honest, customer service oriented or prompt as they made me believe. Find a different company for your shipping.
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ArcBest® is a multibillion-dollar integrated logistics company that leverages our full suite of shipping and logistics solutions to meet our customers’ needs and help keep the global supply chain moving. We’re fueled by the simple notion of finding a way to get the job done, no matter what. We started in 1923 as a local Arkansas freight hauler, and today, through organic growth, smart strategic acquisitions, visionary leadership and a mindset focused on the future, we’re a publicly traded, $5 billion logistics powerhouse. With over 15,000 employees across nearly 250 campuses and service centers, we serve as a trusted advisor to some of the world’s biggest and most recognizable brands — creating smart logistics solutions that make it easier to do business. We see the world through our customers’ eyes, and through the power of our integrated solutions, help them respond to even the most rigorous market demands. The insights needed to do this are driven by our innovative spirit and championed by experts across our business who understand the importance of being agile. By thoughtfully analyzing real-time industry data and listening to our customers, we implement transformative logistics solutions that save money, drive growth and get the job done. See more
