I purchased hair extensions from Archie Lloyd, spending $850 after a discount from the original $1,050. With such a hefty price tag, I anticipated exceptional quality and service. Unfortunately, the product seemed tampered with. When it arrived, the box was flimsy and damaged. The extensions appeared used, tangled, and came without a hairnet, while the packaging was re-taped and the leaflet just thrown in.Reaching out to the company via Instagram, they claimed they'd initiate a courier claim but provided no real updates, requiring constant follow-ups from me. When I tried escalating the issue with PayPal, I faced more disappointment. The seller falsely asserted that they had offered a $100 refund, which they hadn't, and PayPal didn't help since their policy doesn't cover damaged products.I attempted to contact them again about the supposed refund, but my messages were ignored. The company's communication was frustratingly poor, and they provided no updates on the courier claim. This ordeal dragged on for over two months.Desperate to make the best of the situation, I washed the extensions with professional products, but the hair remained tangled and patchy. When I reported this, they refused to accept responsibility and blocked me on Instagram. I shared my experience in a popular hair extensions Facebook group, discovering many others had faced similar problems, with reports of deceptive marketing and suspect reviews.Overall, dealing with Archie Lloyd was a frustrating experience, with poor product quality, unhelpful customer service, and questionable ethics, making the price unjustifiable.
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With a global network of stockists and a dedicated following on social media, we deliver exceptional hair extensions that boost your confidence and help you look and feel your best. From premium professional extensions to easy clip-in options, and backed by our award-winning training academy offering over 12 advanced extension methods, we’ve got everything you need to elevate your style.
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