I ordered hair extensions from Archie Lloyd and paid $850 (after a discount: originally priced at $1,050). For that kind of money, I expected high-quality hair and professional service. Instead, I received a product that was clearly tampered with.The package arrived in a flimsy, damaged box. The extensions looked used, the packaging was re-taped, the hair was already knotted and damaged, the hairnet was missing, and the leaflet was bent and poorly thrown in. It was an unprofessional mess.I reached out to the company via Instagram. They initially said they would file a courier claim, but gave no real updates. I had to chase them for any response. I then tried to escalate through PayPal, but was unsuccessful. The seller falsely claimed they had offered me a $100 partial refund, which was never true, I was never offered anything at all.And paypal was useless as their policy doesn’t cover damage product received, which doesn’t make sense, and was unable to request a chargeback through the bank due to the nature of paypal transactions… I then tried to contact them again to ask regarding the partial refund and they just ignored my messages leaving it on “seen” They never updated me on the courier claim either, I wouldn’t be surprised if they pocketed it themselves as-well. This back and forth went on for over 2 months! Hoping to salvage the product, I then washed the extensions using professional hair extension products, but the hair remained tangled, uneven/ patchy colour, and unusable. When I told them this, they refused to take responsibility and deflected all blame, and then blocked me on instagram entirely!!!When I originally received it, i shared my experience in a well-known hair extensions Facebook group, I found many others had similar issues. Several people said they received low-quality products and noted the brand uses sneaky advertising tactics, including what appear to be paid or fake positive reviews to mislead buyers.This entire experience felt like a scam. The product quality, customer service, and company ethics were all appalling! especially for the price.
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