By far the WORST company I’ve ever dealt with 100% AVOID. I placed my original order on the 7th of June, for reference I did order a custom length and I knew delivery time would be a little extra. At the start they were so helpful they were replying to my emails almost immediately even on Sundays/ late in the evening when I wouldn’t have been expecting a reply I thought they were great. I received my first package on the 26th of June so just over two weeks after placing my order which I was expecting as it’s a custom length. I ordered two colors and one of the colors was totally different, it was meant to be a blonde mixed with a cool toned brown, it was blonde mixed with an orangey blonde. I emailed them for help and they replied with an automated message claiming that it was due to phone lighting and filters etc, as a hairdresser myself I understand that lighting etc plays a huge part in how it looks on the phone vs in person but this was such a huge difference in color that using that as an excuse is unacceptable. After that they became awful to deal with I tried to arrange sending the hair back for new hair and they were no help whatsoever ignoring emails for days until I had to send another email to get a reply eventually they stopped replying to my emails all together (all I was asking in the emails was for pictures of a shade close to the one I ordered they could replace the hair I got with) no help. Eventually I messaged the number on their website and I got a reply with a picture of a shade that still wasn’t close to the hair they have advertised on their website but at this stage I don’t care what color it comes I’ve waited so long for it I’ll just take the hair and color it myself in salon. It was the 8th of July by the time I got a response and I had been emailing since the 26th of June. I sent back the hair through tracked post which meant I was spending even more money. I send proof that the hair was send through tracked post and once the hair was sent I asked if they could start processing the new order immediately since, obviously it is still a custom length and wait times are longer. I was told on the 10th of July that they had only begun processing the order and sending it for delivery. It’s now the 21st of July and I’ve still received no tracking number or response from the company at all. 7 weeks since my original order and still don’t have the extensions. I heard great things about this company and I had clients waiting to see my hair wanting to place an order from them also as they offer custom lengths but from now on I will be telling every single extension client that sits in my chair to stay away, and other hairdressers in the industry also. For the amount of money you’re spending the rudeness is astonishing.
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