Unfortunately, this was a disappointing experience despite appealing visuals. I placed an order on 4 October for a birthday at the end of November. The shipment, if it even occurred, seemed to come from overseas to Cambridge but showed no movement. When I inquired about this, I was repeatedly told to ‘be patient’. Eventually, the company informed me they would send a new order as they could not locate the original, but after two weeks, I still had no shipping details to track. Again, I was told to ‘be patient’. More than two weeks after the birthday, I firmly requested a full and immediate refund – and to their credit, that was processed quickly and without issue. However, it was suspicious that there was no mention of returning items, no acknowledgment of two orders being sent, or any apology. This raises doubts about whether the items ever existed or were actually shipped. I received nothing and had no tracking information to suggest otherwise. If you decide to order from this company, please proceed with caution and be diligent, as I noticed numerous red flags in hindsight.
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