I received a letter before action letter from my landlord’s solicitor last November. There was a 7 day deadline. I was referred to Arc by my insurer, Lemonade.
I did not get any legal advice until after the 7 day deadline had passed. When it did come through it was clear that Arc were not interested in an issue which for them was trivial. I have since been in a ping pong of emails with Arc who still don’t seem to understand the basis of my claim and have ignored key pieces of evidence.
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