I purchased a jacket from the outlet and after wearing it once and washing it according to instructions, the zipper began to fray. While defects happen, the customer service experience has been frustrating. They initially claimed I couldn't return it due to washing, which is absurd for a warranty issue. After some back and forth, I was promised a prepaid shipping label, only to be told later that I had to handle shipping costs myself. It feels like my concerns are ignored and I'm stuck in a loop trying to resolve a simple return. This has been exhausting and disappointing.
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Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies.
