Review Time
I had a package that was marked as delivered but was never actually given to me. It was left in a public area of my building and subsequently went missing. Despite clearly explaining the situation multiple times, the company refused to accept responsibility and kept directing me to the carrier.
What’s particularly frustrating is that the company claims shipments are insured, yet this coverage seems to vanish when problems arise. Instead of assisting the customer, the process became unnecessarily slow, challenging, and exasperating.
I am still waiting for a replacement or refund, out €50, and now without a Christmas gift to give. For a premium brand, I anticipated a much more professional and customer-oriented approach to handling delivery issues.
The customer service is extremely disappointing, and the warranty is even worse, as the company fails to uphold its product promises. Prices have surged, while the quality has deteriorated significantly. I cannot recommend this service and would advise against making a purchase due to their unhelpful attitude.
I ordered a jacket during a holiday sale, believing that a premium brand would ensure dependable inventory and delivery. Three days after placing my order, I received a notification indicating that it couldn't be fulfilled due to a "stock discrepancy." The only resolution provided was a refund. There was no offer for an alternative color, no comparable options, and no effort to honor the promotional price I had secured. This was disappointing for several reasons: • A holiday order should not be canceled due to poor inventory management.
• A premium brand should strive to provide alternatives.
• This was a rare chance to buy at a discount.
• Customer service offered no meaningful help or options. The disconnect between the brand's reputation and this experience was notable. For a company selling high-end products, reliability is essential. I expected much more. I will be rethinking future purchases, and I hope this review assists others in making a well-informed choice.
I purchased a jacket from the outlet and after wearing it once and washing it according to instructions, the zipper began to fray. While defects happen, the customer service experience has been frustrating. They initially claimed I couldn't return it due to washing, which is absurd for a warranty issue. After some back and forth, I was promised a prepaid shipping label, only to be told later that I had to handle shipping costs myself. It feels like my concerns are ignored and I'm stuck in a loop trying to resolve a simple return. This has been exhausting and disappointing.
I am deeply dissatisfied with my recent purchase. The product page featured only stock images and claimed the item was in 'Excellent' condition, which misled me. Important repair details were hidden behind a link, and I was shocked to find a large, unsightly patch on the jacket, making it unwearable. When I contacted customer support for a refund, my concerns were dismissed. The main customer service team also couldn't help, stating that the program manages its own orders. It's unacceptable for a premium brand to sell such misrepresented products and ignore customer issues. I advise others to avoid this program to save time and money.
I ordered a jacket during a sale, expecting reliable service from a premium brand. However, three days later, I was informed my order was canceled due to a stock issue, with no alternative offered. This lack of inventory management is unacceptable, especially during a major sale. Customer service provided no assistance, and the experience was far below what I expected from a high-end brand. I will reconsider future purchases based on this experience.
I paid extra for fast delivery, but after a week with no package, I reached out for help and received no response. The order eventually arrived after 17 days, but it was far too small. I contacted them again for a refund on both the jacket and the expedited shipping, but received no reply. The customer service has been appalling, and the sizing was clearly off.
Though a bit pricey and taking time to arrive, the quality of the joggers is impressive. The fabric feels great, and while they are slightly oversized, I prefer that fit. They don’t stain easily and wash well. After a month of wear, I am quite satisfied, although I still believe the price could be lower. I plan to check back for discounts in the future.
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Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies.
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