I paid extra for fast delivery, but after a week with no package, I reached out for help and received no response. The order eventually arrived after 17 days, but it was far too small. I contacted them again for a refund on both the jacket and the expedited shipping, but received no reply. The customer service has been appalling, and the sizing was clearly off.
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Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies.
