Debt for anyone is just awful. I'm one of those that ignores the phone, until i'm caught off guard!
DRS sent me a letter (nicely worded for a debt company) i braved it and called.
The lady i spoke with was lovely. Never did she make me feel bad about my situation. Discussed fair payment terms and just generally gave me some reassurance.
4 payments I had to make. I made 3 but missed the 4th as I had frozen my card. Was sent a gentle text reminder and then 2 more. I spoke with them today, rather than demanding that i make payment, the operative wanted to know if I had had anything unexpected happen. She wanted to know if I was ok before discussing money.
I cleared my debt today, i'm so grateful to all 3 people that I spoke to.
If you owe a debt to this company, please just pick up the phone. This is the 1st place that hasn't made me feel awful.
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Originally established in 1997, and a limited company since 2003, Ardent Credit Services Ltd., t/a Debt & Revenue Services is authorised and regulated by the Financial Conduct Authority and collects debts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or in writing via our website and we will do our best to help you to resolve your debt or assist with a dispute. Debt Collection contact is often unwanted, but we are here to help and look forward to hearing from you.
For independent validation of Ardent, you can check the Credit Services Association website, the FCA consumer credit register for firms or Companies House. If you owe a debt to HMRC – check the HMRC website for the details of debt collection agencies they use.
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