Review Time
Debt for anyone is just awful. I'm one of those that ignores the phone, until i'm caught off guard!
DRS sent me a letter (nicely worded for a debt company) i braved it and called.
The lady i spoke with was lovely. Never did she make me feel bad about my situation. Discussed fair payment terms and just generally gave me some reassurance.
4 payments I had to make. I made 3 but missed the 4th as I had frozen my card. Was sent a gentle text reminder and then 2 more. I spoke with them today, rather than demanding that i make payment, the operative wanted to know if I had had anything unexpected happen. She wanted to know if I was ok before discussing money.
I cleared my debt today, i'm so grateful to all 3 people that I spoke to.
If you owe a debt to this company, please just pick up the phone. This is the 1st place that hasn't made me feel awful.
Unprofessional service very bad reviews all around the internet about the company which does say a lot about it if possible avoid and don't deal with them they do not have a lot of rights if you check all the guidance about the debt recovery companies my advice is stay away stay away stay away
I had a very positive experience with the representative I spoke with, even though this is a debt collection service. They were empathetic to my complicated situation and provided me with the time I needed to resolve my issues. They were also willing to offer additional assistance and made sure I was okay with everything else beyond just the debt we were discussing.
I had a wonderful experience with the representative I spoke to, despite this being a debt collection service. They were understanding of my complex circumstances and provided me with the time I needed to sort things out. They were more than willing to offer any additional help I might need and checked in to ensure my overall well-being beyond just the debt we discussed.
I spoke with a wonderful representative. I had been hesitant to reach out, but now I wish I had contacted them sooner as they were very helpful and empathetic. They clearly have high training standards. I want to express my gratitude, and if anyone feels intimidated about reaching out, there's no need to worry. They are very supportive and understanding.
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Originally established in 1997, and a limited company since 2003, Ardent Credit Services Ltd., t/a Debt & Revenue Services is authorised and regulated by the Financial Conduct Authority and collects debts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or in writing via our website and we will do our best to help you to resolve your debt or assist with a dispute. Debt Collection contact is often unwanted, but we are here to help and look forward to hearing from you.
For independent validation of Ardent, you can check the Credit Services Association website, the FCA consumer credit register for firms or Companies House. If you owe a debt to HMRC – check the HMRC website for the details of debt collection agencies they use.
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