I'm really disappointed with this company. I bought boots and a shirt for my partner's birthday, but the boots were too large, so I returned them for a refund. The outer box was damaged upon arrival, and now they refuse to refund or exchange the unused boots. Customer service has shown no willingness to help resolve this issue. I even tried to contact the manufacturer for a replacement box, but had no luck. I hope they return the boots so I can sell them online and recover my money. Poor service—I'll not be using them again.
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