The returns process is beyond ridiculous which prevents customers buying with confidence. I purchased an item online, and the picture on the box of the item received was very different to the picture online. I took the item into a store to return, and was told I first had to call a number. The call lasted over ten minutes given holding time, having to give my details multiple times and the in-store Argos employee having to talk to the on-phone Argos employee on my phone. Utterly inefficient and such a waste of my time for something that was Argos’s fault in the first place. I don’t envisage myself shopping from Argos again given this experience.
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