Received email with delivery slot 2 hours after end of slot and goods not delivered at all. Received email stating goods not delivered but no reason given. Email stated could rearrange delivery online through your account but no facility to do so.Spent 25 minutes on the phone trying to rearrange but was caught in a continuous loop of giving order number and postcode. Gave up and tried their Facebook contact but after 15 minutes and getting told by chatbot that I was being put through to an operator the chat was closed and I was not put through. Eventually used their website chat and after 19 minutes was allegedly put through to an individual. This person's response to every answer took so much time that I kept thinking I had been cut off again. Eventually I was given a new delivery date 6 days after date of original delivery. This means the birthday present arrives too late. As I have not received a new delivery confirmation I have no idea if I will actually get the goods. There is no way to make a complaint without going through this excruciating process again. The moral of this poor customer service is to use Amazon.
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