I purchased the Julien corner sofa and part of the sofa has collapsed. I contacted Argos to request an exchange as the sofa was still in stock however I was told they would arrange a repair. A technician came out to view the sofa and confirmed the sofa was faulty and he would submit a report with the available options. I received a text from Argos asking me to call them and after 4 mins 50 secs of automated questions I finally reached someone who told me the item required to repair the sofa is out of stock, the sofa itself is now out of stock and therefore my only option is to have the sofa uplifted and refunded. I was told that only once it is returned to their warehouse will I receive that refund. I will then have to source a sofa one month before Christmas and will be left with no item to sit on which will leave me bedbound. I asked for details on how to raise a complaint with Argos and they refused to gjve me those details. I am unemployed through my multiple disabilities and would require that refund in order to be able to purchase another item. It is extremely disappointing that a retailer of this size is unable to provide repairs or replacements. It is also extremely disappointing that they offered no solutions or considerations for a disabled customer especially when this situation is a result of Argos providing faulty products. They have independent confirmation the sofa is faulty and could arrange the refund to be expedited to allow me to purchase another sofa and delay the uplift until a replacement can be delivered. If they had handled this differently I may have purchased a replacement from them. I won't be trusting them with future purchases and would urge others to be extremely cautious when making large purchases from them.
Claim your business profile now and gain access to all features and respond to customer reviews.
