On 19/11/25 I ordered 2 items for my granddaughter who lives in Australia. I paid for delivery and expected as told by email that my items would arrive on the 22/11/25 between 7.00am and 21.00pm. Delivery did not arrive. 23/11/25 at 8.15am I rang customer services to be told the delivery would be with me on 24/11/25 between the hours of 7.00 and 21.00pm. I asked why my order had not arrived when expected and……..that old chestnut, “The van broke down” An email from Argos would be nice to inform me of the delay, I have ordered many online items this week from many companies as I live rurally and every one of them have kept me informed of transaction from start to finish. Why can’t Argos? I will now be asking for a refund of my delivery charge.
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