I am genuinely shocked by how difficult it has been to resolve what should have been a simple issue. Argos delivered a damaged floor lamp, and when I asked for a refund, I was told to wait at home for a driver to collect it between 7am and 2pm the next day. I stayed home the entire day, but no one showed up and I received no update or apology.Trying to fix the situation has been even worse. The AI chat doesn’t recognise my order, and the only option is the live chat, where I have spent over an hour being passed around, given vague promises, and asked to wait for “management to look into it”. Why should a customer spend an entire day waiting for a missed collection, then spend another hour fighting for a refund for a faulty product? This is completely unacceptable. There is no clear email, no straightforward support path, and no accountability.I am extremely disappointed by the lack of professionalism and the amount of inconvenience caused. I don't know if I will get a refund after all these efforts, but I know that I won't shop from Argos anymore as there is no support if things go wrong with the order despite Consumer Rights Act 2015.UPDATE: I called the customer service, waited for a very long time, was transferred from one member of staff to another to be told that I need to wait at home for a collection (delivery window: 7am to 9pm) after the driver did not show up today as this is the ONLY way they can process a refund. The person on the phone was very condescending, and hung up on me out of the blue after I spent over 30min waiting and trying to be some help. Just a heads up for future customers. If someone goes wrong, don't expect any decent support.
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