I had a mixed experience at the service location. On one hand, a representative named Josh was outstanding. His professionalism and dedication truly set a high standard for customer service. He handled everything with care, ensuring that processes were efficient and that customers felt valued. His ability to manage challenges gracefully and his commitment to teamwork were commendable. I plan to commend him to higher management for his hard work and exceptional service. However, I encountered significant issues with another manager who failed to address my refund properly and did not return my calls. Additionally, I faced a distressing situation with a checkout assistant and a security guard who did not consider my disabilities. Their unprofessional behavior escalated an already stressful situation, leaving me feeling overwhelmed and in crisis. I believe it’s crucial for staff to receive training in disability awareness and respectful communication to prevent similar incidents in the future.
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