What has happened to the service? They used to be the go-to option for holiday shopping. On Black Friday, I ordered a smartwatch and paid through a payment platform. Shortly after, my order was unexpectedly cancelled with no explanation, and I received an email stating that a refund would be processed within 7 days. I had to make another purchase with a different company to secure a 'Black Friday' deal, thinking I would receive my refund the following week. A week has passed, and I still haven't received my refund. When I reached out via online chat today, I was informed that refunds could take up to 30 days, which contradicts the original email. Trust in companies relies on them fulfilling their promises, and in this case, that trust has been broken twice: first by not completing the order, and second by failing to issue the refund within the promised timeframe, which has now left me overdrawn and facing bank charges. Is the service facing financial difficulties and holding onto customers' funds? Proceed with caution.
Claim your business profile now and gain access to all features and respond to customer reviews.
