If I could, I would rate this service with -5 stars. I spent a long time on the phone with my bank, and I must say, they were excellent in helping me with my refund. I purchased a vacuum from a retailer with a year warranty, but it broke down after 8 months. The retailer made me go back and forth to a payment platform since that’s how I paid, and it turns out they misled me about the refund process. After waiting 34 days, I finally received a refund pending a dispute. I have plenty of evidence, including emails and screenshots, showing how deceptive this retailer truly is. I will definitely not be using them again, even though I was a regular customer. Their customer support is incompetent, dishonest, and untrustworthy. This experience has also made me hesitant about using the payment platform again, as they weren't very helpful either. I suggest avoiding this retailer and choosing a more reliable option.
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