I purchased a television on December 29th, and within three weeks, the screen failed. I spent over an hour and a half trying to reach customer service, facing dropped calls and being sent back to the automated system. When I finally connected, I was informed that an exchange wasn't possible since all the replacement options I provided were out of stock. However, I had the app open and saw that those same TVs were available for same or next day delivery. I ended up buying another TV and arranged for delivery, but now I'm waiting for a refund. Additionally, my rewards card hasn't accumulated any points from transactions, as it keeps indicating a problem. I attempted to contact support about this issue too, but after nearly an hour, I decided it wasn't worth my time. I'm shocked at how little the support team seems to care.
Claim your business profile now and gain access to all features and respond to customer reviews.
